Privacy Policy

Last Updated: January 1, 2025

Quaddro, Inc. ("Quaddro," "we," "our," or "us"), headquartered at Miami, Florida, United States, operates the website at quadaro.com and provides advanced drone systems and related software services for industrial, commercial, and enterprise applications. This Privacy Policy describes the types of personal information we collect, how we use it, how we share it, and the rights you have regarding your information.

By visiting our website, submitting an inquiry form, subscribing to our communications, or engaging with our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you interact with our website or services. This includes:

• Contact information: Your name, email address, phone number, job title, company name, and mailing address when you fill out our contact form, request a product demonstration, or inquire about our services.
• Communications: The content of messages you send us via our contact form, email, or other communication channels, including questions, feedback, and support requests.
• Business information: Details about your organization, industry, intended use case, and operational requirements when you engage with our sales or business development teams.
• Account credentials: Username, password, and security information if you create an account to access our Mission OS platform or customer portal.
• Payment information: Billing address, credit card details, or bank account information for commercial transactions. Note that payment card data is processed by our PCI-compliant payment processor and is not stored on our servers.
• Employment information: Resume, work history, and professional qualifications when you apply for a position at Quaddro.

1.2 Information Collected Automatically

When you visit our website, we and our technology partners automatically collect certain information about your device and how you interact with our content. This includes:

• Device information: IP address, browser type and version, operating system, device type and identifiers, screen resolution, and time zone setting.
• Usage information: Pages visited, time spent on pages, links clicked, referring URLs, search queries used to find our site, and exit pages.
• Location information: General geographic location derived from your IP address (typically city or region level). We do not collect precise GPS location from website visitors.
• Cookie data: Information stored in cookies and similar tracking technologies as described in our Cookie Policy.

1.3 Information from Third Parties

We may receive information about you from third parties in the following circumstances:

• Business partners and referrals: When a business partner, reseller, or existing customer refers you to us.
• Publicly available sources: Professional networking platforms and company directories when researching prospective business relationships.
• Analytics providers: Aggregated and anonymized demographic information to help us understand our website audience.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

• Responding to your inquiries, requests, and questions about our products and services.
• Processing transactions and managing customer accounts.
• Providing technical support, product documentation, and customer service.
• Fulfilling contractual obligations under agreements for our drone systems, software licenses, and maintenance services.
• Improving the functionality, performance, and usability of our website and platform products.
• Conducting quality assurance and testing of our products and systems.

2.2 Communications and Marketing

• Sending you information about products, services, events, and technical content that may be relevant to your business needs, where you have given consent or where we have a legitimate interest in doing so.
• Sending transactional communications such as order confirmations, shipping notifications, and service updates.
• Personalizing the content and communications we send you based on your expressed interests and industry.
• Conducting surveys and research to understand customer needs and improve our offerings.

2.3 Legal and Compliance

• Complying with applicable laws, regulations, and legal processes, including export control requirements applicable to drone technology.
• Enforcing our Terms of Service and other agreements.
• Protecting our rights, property, and the safety of our customers and employees.
• Preventing fraud, unauthorized use, and other potentially illegal activities.

2.4 Analytics and Business Intelligence

• Analyzing website usage patterns to improve content relevance and user experience.
• Understanding how visitors discover and navigate our website to optimize our marketing efforts.
• Measuring the effectiveness of our communications and content.

3. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfill our contractual obligations to you, including delivering products and services you have purchased.
• Legitimate interests: Processing necessary for our legitimate business interests, including improving our products, preventing fraud, and communicating with prospective customers, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your specific, informed consent, particularly for marketing communications and the use of non-essential cookies.
• Legal obligation: Processing necessary to comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We engage third-party service providers who assist us in operating our business and delivering our services. These providers have access to your information only as necessary to perform their functions and are contractually obligated to protect it. Our service providers include:

• Cloud infrastructure and hosting providers
• Customer relationship management (CRM) software providers
• Email marketing and communications platforms
• Website analytics services
• Payment processing services
• Customer support tools

4.2 Business Transfers

If Quaddro undergoes a merger, acquisition, sale of substantially all assets, or other business combination, your information may be transferred to the successor entity. We will notify you via email or prominent website notice of any such change and any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or protect the safety of our users or others.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not identify individual users with third parties for industry research, analytics, and marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our content. For detailed information about the specific cookies we use, their purposes, and how you can manage your cookie preferences, please review our Cookie Policy.

You can control cookie settings through your browser preferences or through the cookie preference controls on our website. Note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on the following principles:

• Customer account data: Retained for the duration of our business relationship plus a reasonable period thereafter to handle post-relationship inquiries and comply with legal obligations, typically 5 to 7 years.
• Contact inquiry data: Retained for up to 3 years from last contact, to facilitate follow-up and maintain business development records.
• Website analytics data: Anonymized and aggregated within 26 months of collection; individual session data retained for up to 14 months.
• Marketing consent records: Retained for the period of the consented activity plus an additional period sufficient to demonstrate compliance.
• Legal and compliance records: Retained for the period required by applicable law, which for some categories of commercial records may be 7 years or longer.

7. Data Security

Quaddro implements appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of data in transit using TLS 1.2 or higher for all website communications.
• Encryption of sensitive data at rest in our databases and storage systems.
• Access controls limiting data access to personnel with a legitimate need.
• Regular security assessments and penetration testing of our systems.
• Employee training on data protection and information security practices.
• Incident response procedures to detect, investigate, and respond to potential data breaches.

No method of transmission over the Internet or electronic storage is 100% secure. While we implement commercially reasonable security measures, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please notify us immediately using the contact information at the end of this policy.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, machine-readable format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update much of your account information directly through your account settings; for information we hold outside of your account, contact us using the details below.

8.3 Deletion

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. Note that we may need to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

8.4 Objection and Restriction

You have the right to object to processing of your personal information based on legitimate interests, and to request restriction of processing in certain circumstances.

8.5 Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.6 Marketing Opt-Out

You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at the address below. Note that you will continue to receive transactional and service-related communications.

8.7 California Privacy Rights (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know about personal information collected, the right to delete personal information, the right to opt-out of sale (we do not sell personal information), and the right to non-discrimination for exercising these rights. To exercise California privacy rights, contact us using the information below.

9. International Data Transfers

Quaddro is headquartered in the United States. If you are located outside the United States, your information will be transferred to and processed in the United States. The United States may not provide the same level of data protection as your home country. When transferring data from the European Economic Area, United Kingdom, or Switzerland, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our website and services are directed to business professionals and are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a child, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, and resources. These links are provided for your convenience and do not signify endorsement of those sites or their content. We have no control over the content or privacy practices of third-party websites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date and, for significant changes, by sending a notice to the email address associated with your account. Your continued use of our website or services after the effective date of a revised policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us:

We will respond to verified requests within 30 days. For requests related to rights under GDPR or similar frameworks, we will respond within the timeframes required by applicable law.

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Related policies: Terms of Service · Cookie Policy